Services & Strategies / onPeak

Innovative thinking leads to
improved processes.

The lowest room rates. The biggest financial savings. Revolutionary technology that works for you.

At onPeak, we use our extensive resources and specialized expertise to identify your needs and exceed your expectations. With creative marketing strategies and a branded housing website that matches your event's theme and appearance, we guide attendees to book rooms where they count – within the block. Our energetic team of housing experts takes every step towards maximizing room block pick up. The result: maximum earnings for your organization.

Strong industry connections translate to superior buying power and veteran knowledge of what it takes to elevate your event to the next level. From check-in to check-out, our event managers work with you to address any unexpected challenges and ensure a smooth and successful housing program.

Raise the bottom line for your convention, trade show or association meeting with our full-service solutions.

Reduce the risk of attrition and penalties
Benefit from the lowest room rates and most favorable hotel contracts
Raise revenue from increased bookings inside the block
Recover commissions on bookings outside the block
Boost exhibitor room night pick-up
Exceed citywide room-night expectations

A reliable team of
housing professionals.

We work to get the job done right the first time. From VIP arrangements to special room requests, onPeak gives you a committed, experienced event housing team to manage all the details of your room block. You benefit from the confidence of knowing that your needs are covered with this trusted extension of your staff.

Count on your responsive housing representatives to:

Build a customized event profile in our COMPASS Reservation System®
Manage and monitor hotel blocks and rooming lists
Deliver up-to-date 24/7 housing reports on reservation pick-up
Guarantee secure access to management tools that integrate with
Outlook and iCal
Provide on-site assistance with any housing queries

Raise the bottom line with
serious bargaining power.

With millions of annual room night bookings, we use smart negotiating skills with our hotel partners across the country. We help you select a site with high-potential draw, and we use our powerful industry relationships to provide the best available rates, the most favorable contracts and increased incentives for hotels.

With vigilant room block monitoring and expert inventory management, we vow to mitigate attrition fees and help your organization receive serious financial savings.

Our team will:

Leverage strong industry relationships for low room rates
Empower your event with superior bargaining strength
Work to lessen attrition penalties
Utilize creative negotiating skills
Include favorable contract language
Deliver added on-site amenities

Welcome to a better booking experience.

Attendees want quick and easy booking options, and we make sure they get them. Participants can and book their accommodations and travel at the same time. With a simple one-step process, we expedite reservations through any channel for a no-hassle booking process.

Event attendees and exhibitors benefit from a convenient reservation process that:

Creates a one-stop site for hotel/air/car/destination services
Provides a courteous and helpful contact center (phone/fax/email)
Designs a customized and branded housing website
Simplifies group bookings
Delivers real-time confirmations
Collects guarantees/deposits
Enrolls attendees on a waitlist, if necessary
Uses simple housing forms

Next-generation technology.
Next-generation results.

Event registration, room bookings and travel reservation management – all in one place with our COMPASS Reservation System®.

With an open platform of web services, we integrate with any web-based registration or association management solution for real-time synchronization of registration and housing data. Participants enjoy simple, one-stop booking, with their personal data already inserted. No retyping. No recalling.

Our advanced technology will:

Consolidate confirmations with up-to-date information
Notify attendees of any housing or registration records change
Provide dynamic real-time participant data for unmatched customer service
Synchronize data across both systems to eliminate duplicates
Create cross-reference reports for complete status updates on all event participants

Valuable information.
Serious protection.

Lose your worries about information and identity theft. With onPeak's data security measures, all credit card numbers, account information and transaction details are safely stored with the highest level of security. You can rest easy with our top-notch information protection.

Count on our security measures to:

Give participants confidence with protected data
Adhere with the Payment Card Industry (PCI) Data Security Standard
Avert identity theft

Give individual staff rewards that
benefit the entire organization.

Your staff works hard, and they deserve a choice room assignment. With flexibility for full hotel assignment control, we steer staff members to rooms that have the least impact on your bottom line while making sure that you utilize the comps you've earned.

With complete staff housing options, you can:

Choose rooms for employees with ease
Keep staff members happy with comfortable and preferred rooms
Optimize earnings with room management

Watch the block fill with
pick-up performance tracking reports.

We use the most flexible reservation system in the industry to analyze day-to-day housing numbers, and we provide you with secure access to all of the data. Use a convenient web-based log-in to view on-demand reports that crunch numbers any way you like, any time.

With our powerful hotel room block management, we can:

View flexible pick-up and performance analysis
Monitor blocks and sub-blocks daily
Devote personal attention to staff VIP reservations and special requests
Utilize proactive booking analysis and methods to fill the block
Offer secure access to up-to-date and on-demand performance reports

TLC for VIPs – Your Exhibitors!

We keep your exhibitors happy. After establishing early contact, we educate them on the dangers of booking with non-sponsored, unofficial housing providers. Then, we give them the courtesy of proactive, personalized show planning services and the benefit of advanced booking at the most popular or convenient hotels. With onPeak, your exhibitors always know how important they are to the event.

From check-in to check-out, our on-site exhibitor housing managers will:

Provide show planning assistance with a friendly phone call
Motivate exhibitors to book with the official housing partner – us!
Establish proactive contact during the event sales cycle for early reservations
Ensure peak pick-up performance with follow-up contact
Analyze exhibitor housing needs to improve future housing services

Get the most powerful marketing tools
in the market.

Our dedicated marketing staff develops strategic, targeted promotional campaigns to reach, educate and encourage attendees and exhibitors to book within the block. At your event-branded reservation website, participants can make housing and travel arrangements with ease.

With a customized marketing communications program, depend on our creative team to:

Build awareness of event housing and travel services
Promote the benefits of negotiated room rates, airfare and car rental offers
Boost reservations with updated online travel comparisons
Analyze online behaviors from your event website
Measure effectiveness and capitalize on post-event audit analyses

The lowest rates.
Double checked and delivered.

We take hotel rate integrity seriously. With RateTracker™, we continuously monitor event hotel rates in real-time on popular travel search engines, online travel agencies, distribution channels and hotel websites to ensure that your group receives the lowest rates available.

We pledge to:

Automatically track hotel rates offered through other booking channels
Insist that contracted rates are honored
Ensure event participants are satisfied with their booking experience
Reduce attrition risk

A winning track record
for recovering revenue.

We won't let attrition penalties weigh your event down. With stringent audits with each negotiated hotel, we identify rooms booked outside the contracted block, and we provide housing audits to report all actualized rooms, complimentary rooms and staff rooms.

Our team is committed to helping you deliver serious financial savings to your organization and will:

Build strong relationships throughout the hospitality industry
Work aggressively to ensure that hotels consent to audits
Insert audit clauses into each contract
Account for each event hotel room used

Plan to take your next event
to the next level.

Our work isn't finished when attendees check out. With post-show housing analysis, we give you detailed reports that cover every category: room block performance, marketing effectiveness and all the housing essentials. Use these strategic assessments to show the members of your organization how your event benefited by partnering with onPeak.

With these reports, you can:

View full event housing data
Understand how your attendees responded to marketing strategies
Gain valuable insight into methods that will impact future events
Track ROI
Provide a full summary of your housing program's impact on your event
Offer recommendations for enhanced housing and marketing performance
Plan future events with enhanced knowledge of participant behavior

Worldwide housing – booked with
real-world people.

Some people just want to unplug and talk to a person. While our COMPASS Reservation System® makes online booking easy, our in-house Contact Center gives attendees extra personal attention with fully trained, multilingual agents that provide international housing reservations.

With the resources to reach beyond borders, our Regional Travel Partners, represented in 18 countries, complete real-time reservations with COMPASS for international visitors and exhibitors. Your visitors enjoy the convenience of working with travel consultants knowledgeable in their regional travel markets, and your event gains worldwide recognition and increased international bookings.

With our global reach, we can:

Provide a dedicated toll-free reservation hotline with customized greeting
Make affordable housing arrangements for participants across the world
Reduce hold times and callbacks
Process reservations for non-English speaking callers
Receive confirmation via email, fax or postal mail
View detailed call logs with hold times, call durations and peak call hours
Exceed caller expectations with above-and-beyond service
Give international visitors knowledge of regional travel markets

Innovative thinking leads toimproved processes.

A reliable team ofhousing professionals.

Raise the bottom line withserious bargaining power.

Welcome to a better booking experience.

Next-generation technology.Next-generation results.

Valuable information.Serious protection.

Give individual staff rewards thatbenefit the entire organization.

Watch the block fill withpick-up performance tracking reports.