The experts at onPeak have the skills to anticipate your event's needs and provide customized solutions while strategically aligning with your team. Contract negotiations, comprehensive block management and targeted exhibitor outreach are just a few of the ways that onPeak provides the very best in proactive and personalized service.
Our Hotel Industry Relations team is a group of effective negotiators with experience in all major event destinations. Your dedicated contracting manager will become your consultant and an integral part of your team. Blending knowledge of the destination's hotel offerings with the demographics of your event, they will match you with a perfect hotel set. From there, we leverage strong relationships and buying power to help you to obtain the best possible deals.
We manage the ins and outs of your hotel block on a daily basis so you don’t have to. Our Account Services team studies your event’s booking patterns, past and present, working to ensure the necessary rooms are available for your participants. Equipped with essential reporting tools and access to real-time inventory tracking, your Account Executive will make precise, informed decisions and craft creative solutions in managing your room blocks – ultimately contributing to the overall growth of your event.
We are no strangers to complex events with high-profile participants. The Exhibitor & Group Analyst department will study your event’s booking history to determine the best way to capture key groups and individuals within your block. We will provide them with a personal contact for reliable management, special requests, last minute changes and everything in-between, ensuring that your most important contributors have the highest level of service. And don't worry...we know how important your staff members are as well!
Marketing is all about getting your message to the right people, at the right time. At onPeak, our Marketing Account Managers work closely with your team to outline a strategic plan, ensuring that your event accommodations are front and center. Our collaborative efforts assist in getting the housing message integrated in all the right places, increasing timely exposure and awareness of your official hotel block.
Our role doesn’t end once the hotels have been contracted and that’s why we take great pride in offering elevated customer support. Our in-house contact center team is comprised of friendly, knowledgeable representatives who genuinely care about the customer’s experience. Our team uses state-of-the-art equipment: making it easy to access event details, answer questions, and modify reservations in real time.
Take at look at what our clients and customers are saying about onPeak.
"onPeak worked tirelessly to service our exhibitors and attendees and to maximize final room night pickup. We especially appreciate the attention that was given to our exhibitors and planning committee through personal outreach."
Stephen Evans, Director of Trade Events/Meeting Services
"I am extremely happy with the support we receive from onPeak. Their team is a vital part of our event from site selection, blocking rooms, booking guests, working with other properties and with follow-up onsite."
"onPeak is at the top of the hotel vendor business! onPeak is knowledgeable, strategic and a great partner for the hotels, the cities and their clients."
Kevin Richards, National Director: Trade Shows, Franchise Groups & Northeast Region
"There are many travel companies out there, but for those of you that need a group that provides a high-degree of professionalism, quick response time to your inquiries and a system that is easy to use and accurate, you need onPeak. They truly do take the time and worry out."
"I’ve worked in the conference/convention industry for over 13 years, and never has my work with a housing authority been so worry-free!"
"onPeak is not only a money saver, it is a time saver! Excellent service from a customer service representative helped me complete my double location booking with ease."
"onPeak has been one of the easiest, most accommodating housing companies I have dealt with in the last 10 years."
"Simple words cannot express our gratitude for the number of hours spent and the sheer commitment and dedication by all parties involved!"
Joan Leonard, Operations Director
"I had the absolute pleasure of speaking with a representative regarding an existing reservation and the possibilities of altering that reservation. Their polite demeanor and excellent customer service were unparalleled in my experience with travel accommodation companies."